Staff
Penny Fabre (Ms)
Principal Officer
Tel: 021 650 2159
Fax: 021 650 5546
Email: penny.fabre@uct.ac.za
William Nkutha (Mr)
Deputy Principal Officer
Tel: 021 650 2532
Fax: 021 650 5546
Email: william.nkutha@uct.ac.za
Yumna Gamildien (Ms)
Retirement Fund Benefits Officer
Tel: 021 650 3806
Fax: 021 650 5546
Email: yumna.gamildien@uct.ac.za
Andisiwe Mvelo (Ms)
Senior Secretary
Tel: 021 650 2934
Fax: 021 650 5546
Email: andisiwe.mvelo@uct.ac.za
Areas of responsibility:
UCTRF & associated schemes
Susan Williams (Ms)
Organisational Health co-ordinator
Tel: 021 650 4376
Fax: 021 650 5546
Email: susan.williams@uct.ac.za
Areas of responsibility:
Disability claims (GLA & Sanlam income continuation)
Rowina Nefdt (Ms)
Benefits & Exits Officer
Tel: 021 650 4330
Fax: 021 650 4780
Email: rowina.nefdt@uct.ac.za
Areas of responsibility:
Matters relating to leaving UCT, i.e. UCTRF/AIPF withdrawal,
leave payments and UIF
Sanlam Client Contact Centre: 086 138 6202
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Trustees
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Retirement Benefits Counselling
Members leaving the Fund before retirement who are considering taking their money in cash or transferring it to another approved fund, are encouraged to contact the UCTRF office to understand the implications thereof.
In addition, information about your options at withdrawal and retirement are available on the UCTRF website at https://www.uctrf.co.za/
The UCTRF Office can be contacted by:
Emailing: UCTRF-enquiries@uct.ac.za OR
Phoning: 021 650 2934
Complaints
If you have a complaint relating to the management of the UCTRF, its administration, member communication, benefit payments, or any other matter, please write to the Principal Officer of the UCTRF.
The UCTRF has 30 days in which to respond. If you do not receive a response, or the response is not satisfactory, you will be able to lodge your complaint with the Pension Funds Adjudicator.
Please note that this does not apply to complaints regarding the separate death and disability cover or the income continuation cover, which must be lodged with the Ombudsman for Long-term Insurance. The insurer should be given the opportunity to resolve the problem or complaint before it is referred to the Ombudsman.
You can complain to Pension Funds Adjudicator and to the Ombudsman for Long-term Insurance directly (you do not need to hire a lawyer) and for free.
Should the Pension Funds Adjudicator’s ruling not be to your satisfaction, you may apply to the division of the High Court within six weeks.
Contact details of the Pension Funds Adjudicator
Call Center: 086 066 2837
Tel: 012 346 1738 , 012 748 4000
Fax: 086 693 7472
Email: enquiries@pfa.org.za
Postal Address: P.O. Box 580, MENLYN, 0063
Working Hours: 08h00am till 17h00pm weekdays
Website: www.pfa.org.za
Contact details of the Ombudsman for Long-term Insurance
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Sharecall:
0860 662 837
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Tel:
021 657 5000 /
0860 103 236
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Fax:
021 674 0951
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Email:
info@ombud.co.za
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Post:
Private Bag X45, Claremont, Cape Town, 7735
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Office Enquiries:
8:00am to 4:30pm
Monday to Friday
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Address:
Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town, 7700
Website:
http://www.ombud.co.za
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Human Resources
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The HR Client Services team offer the following services to UCTRF members:
1. Conditions of service (contract requirements, retirement age, notice periods, etc.)
2. Changes to DPA in annual increase exercise (sign-off of forms reducing DPA and distribution of CoEs)
3. Reporting and counselling on the Sanlam Disability Benefit
To view details of HR Practitioners, please visit this link on the HR Website: Human Resource website
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